Full Tilt Statement

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I thought you might be interested to read the Full Tilt statement that is currently on the site.  It is filled with useful info and answers a lot of questions:

"Statement
As part of its agreement with the U.S. Department of Justice (DOJ), PokerStars has obtained the assets of Full Tilt Poker, and will use these assets to re-launch the Full Tilt Poker site. PokerStars has also committed to the full reimbursement of funds owed to Full Tilt Poker customers outside the United States within 90 days of formal closing of the deal, which will be by November the 6th. United States Full Tilt Poker players will be dealt with by the U.S. government.

We will set aside a separate account holding the full amount to cover all outstanding player balances outside of the U.S. and are working diligently to re-open the Full Tilt site as soon as possible. This process will take time as we verify account ownership and balances and work with authorities in the relevant jurisdictions to ensure that we can return funds in an efficient and effective way. Again, our agreement with the DOJ means these funds must be available by November the 6th.

Going forward, Full Tilt Poker will maintain a segregated account with more than enough funding to ensure that player funds are fully available for use or withdrawal at any time.

We understand that former Full Tilt players have many questions and we will strive to answer as many as possible as soon as we possibly can. Below is an FAQ addressing many initial questions. We will continually update this FAQ as more information becomes available.

FAQ

General

Will Full Tilt Poker be closed permanently?

No. Full Tilt Poker will reopen in most markets by November 6th, with player accounts fully available for use, play or withdrawal. We are not currently planning to seek a license to operate Full Tilt Poker in France, Italy, Spain, Denmark, Belgium or Estonia. For Full Tilt Poker players in these markets, we will work with regulators to determine the appropriate method for making funds available as soon as possible.

I play online at PokerStars but not at Full Tilt Poker. How does this affect me?

This will not impact players at PokerStars in any way – you can continue playing as before. Please note that your money is completely segregated and safe for play and/or withdrawal at any time.

What countries will Full Tilt Poker reopen in?

Full Tilt Poker will reopen in most countries and we plan to apply for a global license with the Isle of Man and Malta gaming authorities. We are not currently planning to seek a license to operate Full Tilt Poker in France, Italy, Spain, Denmark, Belgium or Estonia. Full Tilt Poker players in these countries will be able to play at PokerStars.

Can US players play for real money?

No. Under the terms of our agreement with the U.S. Department of Justice, we will not offer real money online poker in the U.S. until such time as there is regulation and licensing permitting this. The agreement does expressly allow Full Tilt Poker  to apply for such licenses in the U.S. whenever they are offered.

What will happen with Team Full Tilt and the Full Tilt Poker pros?

Full Tilt Poker’s marketing department is working on this, and no final decisions have been made.

Will Full Tilt Poker’s games resume as they were?

There are no plans to change tournament or payout structures at this time. There will be some changes to the overall offerings for our players.

My Account

Will US players be able to use the same screen names when Full Tilt Poker is re-launched?

US players account details will not change – all Player IDs will be the same. Please note that US players will still be able to log in and play for play money.

I have forgotten my login details: how will I be able to get these details or change my password?

You will be able to regain access to your account even if you've forgotten your login details, lost a hardware token or phone with security software. Please note that it will be necessary for players to provide full proof of identity to ensure continued account security.

When will I be able to check my account balance?

While there is not a specific date, we plan to have this information available to players prior to re-launch.

Can I transfer my funds from Full Tilt Poker to a PokerStars account?

We hope to have the functionality in place to allow inter-site transfers between Full Tilt Poker and PokerStars, so that you can enjoy playing on either site. We will provide additional information in the coming weeks.

Because Full Tilt Poker is no longer available, can players from Italy, France, Spain, Belgium, Estonia and Denmark use their funds at PokerStars?

We are currently working with the relevant authorities in these countries to develop a solution that would allow the transfer of Full Tilt Poker funds to a PokerStars account.

Can players from Italy, France, Spain, Belgium, Estonia and Denmark play for play money?

We are still working on this as well. We hope to offer play money games in every country possible.

Cash-outs


How can players from the United States and related territories cash out or withdraw their funds?

The process of reimbursing Full Tilt Poker’s US players is being addressed by the US Government.

When will players from France, Spain, Belgium, Italy, Estonia and Denmark be able to access their funds?

We are currently working with authorities in each country to provide withdrawal methods for your funds. We are committed to making these funds available by November 6th.

Will I be able to cash out my entire balance? (All other countries)

Yes. Full balances will be made available for immediate withdrawal or for immediate use once the site is reopened.

What cash-out or withdrawal methods will be available? (All other countries)

We will strive to ensure that our complete payment offerings are available at the time of launch. Where possible, this will be consistent with the current offerings at PokerStars.

Are there going to be play-through requirements before I can cash out? (All other countries)

No. You will have full access to your funds immediately and in most cases will be able to fully withdraw funds using the same methods previously available in your market.

How long will my cash-out or withdrawal take to process? (All other countries)

Processing times will differ depending on the method of withdrawal.

What will happen to Full Tilt Poker loyalty rewards that were already earned?

We are reviewing all previous Full Tilt Poker reward programs and will provide more details in the near future. We will have a fair resolution for players who have accumulated rewards through various programs.

What will happen to Full Tilt Poker loyalty rewards that were already earned by US players?

US players will only have cash and Full Tilt Points in their accounts at this time, with Iron Man medals already converted to Full Tilt Points.

What will happen to Full Tilt Poker loyalty rewards that were already earned by US players?

Iron Man medals were previously converted to Full Tilt Points for US players. Any redemption by US players must be through the remission process established by the US Government.

What will happen to players who were in the middle of clearing the mid-year Iron Man bonus?

The mid-year Iron Man bonus is based on participation for the first six months of the year. As Full Tilt Poker’s operations ceased in June, it has not been awarded. We will provide a satisfactory resolution for the players who were involved.

What will happen to active bonuses that players haven’t cleared?

If you purchased a bonus and hadn't finished clearing it, your Full Tilt Points will be refunded on a pro-rated basis, depending on how much was left to clear. This will be done before we re-launch.

What about the Full Tilt Poker store?

Details regarding the Full Tilt Poker store will be available upon re-launch.

Will Full Tilt Points spent on purchases that never arrived be refunded?

Yes, these points will be refunded.

What about the Full Tilt Poker Academy and Academy Credits?

The Full Tilt Poker Academy will not return with the re-launch. All Academy Credits will be converted to Full Tilt Points – each Academy Credit will be exchanged for one Full Tilt Point.

Contact

Who should I contact in the future regarding my Full Tilt Poker account?

You can contact support@fulltiltpoker.com. One of our representatives will then assist you with your account query.


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