USA Poker Rooms discussion / download problems / sign up problems

[david75]

Thanks blue for what you did.

[satansmuff]

Hi Blue...I signed up for this Bovada site (they also a have a casino) through your link here. I made my first deposit but never got any deposit bonus or tournement tickets. I contacted support and this is what thet told me.


Thanks for contacting Bovada Customer Service.

 


We would like to take this opportunity to welcome you to the Bovada Family. We do appreciate you taking the time to contact us today and we would be glad to assist you with your inquiry.

 

We do understand you signed up through the affiliate Latestcasinobonues.com which offers you a 100% deposit bonus plus $100K New Player Qualifier Tournament Tickets. Please be advised, as you signed up using this website, you will be required to contact latestcasinobonues.com for more information on your offer.


Can you please help me Blueday?    I did already earn 5.6 player points and this deposit was made 2 days ago.....thanks

[blueday]

Hi satansmuff,

I took the promotion directly off their website.  It's not an exclusive from us. 

Here are the images from their website (today)



Continued from above pic...


I would go back to them and present them with these pictures from their website.

blue

[satansmuff]

Thanks Blueday...I'll try them again. I really hope I get the promotions offered...the last thing we need is anothwr dishonest site...I'll keep you posted

[blueday]

Thanks Satansmuff.  So sorry you are having a problem with them.  I hope you get both promos as offered on their site.

blue

[satansmuff]

Now they are telling me I have duplicate accounts even though I've never heard of this site before now and they closed my account...of course after accepting my deposit!

I tried Texas Holdem Saloon as you suggested on the page before this and I went to double check with online support....this is what I was told by live chat.


You are now chatting with 'Natalia'
 
Natalia: Welcome to Live help, my name is Natalia.
 
Natalia: hello
 
Natalia: yes, the site is US friendly
 
kim: hi...are you guys accepting new usa players
 
kim: ok...thanks
 
Natalia: and you may register to play with us for real money
 
Natalia: You're welcome.
 
kim: and withdrawl with no problems?
 
Natalia: actually we are experiencing some delays in processing the cash outs for US players
 
kim: ok...so its not a good idea to play here then
 
kim: thank you
 
Natalia: You're welcome.


   at least they were honest and upfront from the start

[kattboots]

Satansmuff, I am not sure if it will help you with Bovada now, but what happened most likely is that you formerly had a BODOG account. Bovada was BODOG for the US and they changed to Bovada a couple of months ago.

If they took away the new account you could try logging into your old BODOG account and then they step you through switching to Bovada all with the same account you had before at BODOG. Perhaps if you explain your confusion about that they will let you back up and fix it. Perhaps they can just delete the new account altogether and then get you right as rain.

That is why they are saying you have duplicate accounts... they have the old one at BODOG and you made a new one at Bovada instead of going through switching over.

Good luck!

katt

[blueday]

Thanks Katt.  Exactly right. 

So what happened to your deposit?  Have they refunded it or put it in your old Bodog account?

Perhaps I should update that Bovada post just to clarify this situation.

Thank you for the info regarding Texas Holdem Saloon.   I suggest to just play in their freerolls for now because of their depositing probs. I will update that post as well.

 They do have a $25 no deposit offer but you have to earn it via freerolls/playing poker before you can get it.

blue

[blueday]

I've moved all the discussion out of the USA poker rooms thread into a new thread so if there are any issues, please post them in here.

Thank you.

blue