Online Poker News - Server Crash Could Cost PokerStars a Lot of Money
22nd of February 2012 - latestpokerbonuses.com
Server malfunctioned while over 70 000 players were on-site
According to the latest reports from online poker giant PokerStars, the company saw its servers crash on Feb. 21, while some 70 000 players were active on the site – many of which will need to be compensated. It has been specified that the company’s new iPad service also suffered the blow.
Many players were in the middle of the game when the glitch shut them out, disabling all access to hand histories and other information and facilities.
So far, players have been contacted by PokerStars, which titled its email "Server Issues" and informed its customers that it is "....currently experiencing some problems with players logging in, creating accounts, and accessing the cashier, among others."
In the same email, the company advised players 'materially' prejudiced by the failure to email its support with their details in order to receive refunds, assuring them that the problem is being dealt with and that they hope it will be sorted out quickly.
How and when will the refunds be calculated, it remains to be seen.
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