Online Poker News - What’s Cooking at Betonline Poker?
18th of April 2012 - latestpokerbonuses.com
Confusion arises over conflicting company information, a number of complaints and a possible network change
What’s going to happen with Betonline’s online poker room? This seems to be a question that’s been bothering players of this Panama-based online sportsbook and poker operator for a while now, especially in light of conflicting company information, many complaints and a possible network change.
The complaints in question include questionable payment delays or disqualifications by Betonline Poker, which uses the Chico (formerly Action) Poker Network, where it’s the only site taking US action.
Furthermore, confusion was caused by a site shutdown this week, which was not announced to players beforehand. To make things worse for anxious and already irritated players, the company’s support center has been giving conflicting stories about the company's status and intentions, at the same time when the Chico Poker Network advised players that Betonline's licensing agreement had been terminated.
The Chico statement read:
"Access to BetOnline has been shut down permanently, as they are no longer a licensee on the network. Your poker customer balance has already been pushed back to BetOnline and we request that you go to their website."
In return, Betonline communicated with its players, giving them a rather belated and scarce explanation:
"The good news is that we have a fantastic new poker licensee which will be available to you shortly – all you will have to do is install the new poker software as soon as it is available," without saying to which network it was switching.
Then, later on, the company issued another communication, opposite to the last one:
"In an effort to provide you with an improved poker product, the BetOnline.ag poker room will be closed for maintenance over the next few days. To help us expedite this process please log out of the poker client if you are currently logged in. If you play poker at BetOnline and your poker account is currently funded, your money will be transferred over to your sports betting account within the next 72 hours. Once the upgrades are completed, you will be able to transfer your funds back over to your poker account and resume playing immediately."
It’s pretty obvious that Betonline has been booted off Chico and is looking for a new US-friendly home. Some speculate it could be Cake Poker Network, but these rumors have yet to be confirmed.
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